A year ago Giacom happily turned into that the original ever step three suppliers getting Sophos in the united kingdom. We involved with Robert Marchant regarding Tinder Firm to their connection with changing Sophos licences off to Giacom.
Tinder Firm try a they service organization supplying telecoms, They equipment, community infrastructure and more to various companies. We have been an effective Giacom partner for more than five years.
Great! Any queries you will find are often answered quickly, and you can Giacom’s studies info was in fact massively helpful for all of our services party. Our very own Account Director Samantha Fleming indicated you towards Giacom’s knowledge webinars, which can be simple and simple so you can break-down.
Economically we have been also very pleased with the straightforward get buy process and you may month-to-month deals. Instance, Sophie Rea from the funds party might have been very helpful from inside the so our very own statements always fall into line with your fee runs. And additionally there is never really had people difficulties with membership handling, for even analogy when the an-end-member alter their providers name the cluster deal with they very it does not produce one fee waits – your own fund group will always shag with it.
We have been a Sophos silver mate for approximately number of years. 1st i looked at numerous cybersecurity alternatives Video datovГЎnГ on-line and Sophos try the top – all of our solution cluster speed it extremely.
Whenever Sophos established they’d be utilizing distributors unlike supplying it lead to help you united states, the Sophos Account Director offered to function with the latest button to possess us.
Therefore we was basically arranged having various other Affect Company (CSP) distinctive from Giacom. Initially i did not head because this CSP had pretty good on the internet reviews – however they turned into a nightmare! In the first 6 months we’d points for example step 3 some other nonresponsive Membership Executives, price misquotes, credit notes not honoured, licences not triggered, plus. Such as for example, a prevent-profiles is waiting more than four weeks because of their the newest Sophos licences, and we had been going after for it every single day – it had been a total almighty faff!
And when we see into the Giacom’s publication that they was basically in addition to Sophos distributors, i got back exposure to Samantha to simply help you switch-over.
Samantha and you may Sophie was very useful in enabling us create that have Sophos, also the Sophos Expert group were fantastic that have getting all of us direct quotes and you can responding the questions. The lead moments which have Giacom are perfect, within 24 hours we could turn on our very own Sophos licences – rather than our very own prior merchant where we are able to become wishing weeks.
And Giacom’s paperwork is simpler and easier in order to procedure. All of our past Sophos vendor got long and you can complicated get buy variations, however, Giacom’s versions is actually simple and fast so you’re able to complete.
Case study: Tinder Corporation suggests provisioning Sophos due to Giacom
“Modifying the Sophos deals off to Giacom has actually however spared you some time worry! There isn’t to consider awaiting one points in order to feel resolved and i also don’t spend time going after answers informal such Used to do at my past CSP.”
Giacom resolve people technology circumstances immediately. Emma Hadley regarding Money group and you may Tracey Seymour in the Sophos Expert party already deal with our very own term deals, their speed and you will professionalism could have been a let!
Changing our Sophos contracts off to Giacom have needless to say conserved all of us some time and fret! It’s great comprehending that within 24 hours off filling out an effective PO the fresh new Sophos group tend to stimulate the transaction instead matter. I don’t have to worry about looking forward to any affairs to help you feel solved and i also never waste time going after responses everyday particularly I did so at my past CSP.
Also Giacom has actually all of us state of the art towards the any kind of the product updates or changes. A recent analogy occurs when Samantha aided all of us circulate our Microsoft 365 licences off to Microsoft’s New Trade Sense (NCE) and you can prepared us on NCE rates alter.
By way of Giacom we are able to offer our very own end-pages last minute indication ups to help you Sophos, since the there’s absolutely no waiting around. And additionally, he’s got the option of both title or month-to-month Sophos licences to complement its providers.
To possess Sophos and you will Microsoft 365 absolutely, this service membership is great for. The employees exactly who I have verbal to will have quick answers. Samantha constantly sees the device and also helps myself having things that commonly part of the lady big date-to-day. I’d 100% definitely highly recommend Giacom!
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Inside 2020, Giacom, DWS and Commitment Road turned the main exact same set of people, combining three station best selection – telecoms, affect app characteristics and cloud billing.